We accept returns of products within 30 days of receiving your order. All products, whether used or unused, opened or unopened, are eligible for return. Please ensure that the product is sent back in its original packaging.

Exchanges

If you wish to exchange an item, please return the original item using the process outlined above, and place a new order for the desired item.

Return Address

3025 Whitten Road, Lakeland, FL 33811.

Damaged or Defective Items

If you receive a damaged or defective electronic item, please contact us immediately at support@getelex.com. Provide details of the issue along with your order number. We will work to resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 1-2 business days for your refund to be available, if you have not received your refund within this time, please contact Customer Service at support@getelex.com

Order Cancellations

If you need to cancel your order any time after placing it, send an email with the reason for canceling to support@getelex.com within 24 hrs to make the request.

Updates to this Return Policy

We reserve the right to update this Return Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For any questions, concerns, or clarifications about this Return Policy, or if you have issues with a return, please do not hesitate to contact us at support@getelex.com.